Complaints Protocol For Patients

We are committed to providing the highest quality of care for our patients, and will ensure that they are able to give feedback, seek advice or make a complaint if they are unhappy with any aspect of our service.

We take complaints very seriously and follow a strict system.

Complaints can be:

Written – Letter (Address at footer of page) or Email (
Acknowledgement of letter/ email is made by the Practice within 3 working days of receiving the complaint. You will also receive a copy of our code of practice giving full details on how we handle our complaints and what is expected from us including our investigation process.

Our Complaints Manager is Mrs Terri-Gail Phillips-Hale.

If you wish to give feedback or complain, please speak to one of our team members, whom will be able to assist straight away.